Privacy Policy

Effective Date: March 2026

Abhistada Logistics Services Private Limited, the company that owns and operates ProEazy, is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our website https://proeazy.in/, how we use that information, and how we keep it safe.

If you have any questions or concerns, please contact us at support@proeazy.in.

Information We Collect About You

1. Personal Information You Provide

We collect personal information that you voluntarily provide when you register, book a service, or interact with our platform.

For Service Users:

• Full name
• Email address
• Mobile number
• Residential address and pin code
• Payment information (UPI, card, wallet)
• Any additional details shared during booking or support

For Service Professionals:

• Full name and business name
• Email address and mobile number
• Service location and area
• Description of services offered
• Government-issued ID (Aadhaar, PAN)
• Professional qualifications and experience
• Photos or portfolio images

2. Background Verification

As part of onboarding, Service Professionals must undergo background verification.

• ProEazy or authorized third-party agencies may verify identity documents such as Aadhaar, PAN, Voter ID, or Driving Licence.
• Your verification data is stored securely and used only for verification purposes.
• You may request to edit or delete your data by contacting support@proeazy.in.
• ProEazy reserves the right to take action based on verification results.

3. Information Collected Automatically

When you visit the ProEazy website, we and our third-party service providers automatically collect certain technical information, including:

• Your IP address and device type
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website URL
• Date and time of visit
• Frequency of visits

This information is collected using cookies and similar technologies to improve user experience, analyse usage patterns, and support marketing and analytics.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and pixel tags to enhance your experience. Cookies help us recognise you and personalise your usage.

• You can disable cookies via browser settings
• Disabling cookies may impact platform functionality
• Third-party tools may place their own cookies governed by their policies

5. Information From Third-Party Login

If you log in using platforms like Google or Facebook, we may receive basic profile details such as your name, email, and profile picture, based on your permissions.

How We Use the Information We Collect

• Provide and manage services
• Process payments securely
• Verify service professionals
• Communicate updates and notifications
• Improve platform performance
• Send promotional communications (opt-out available)
• Prevent fraud and resolve disputes
• Comply with legal obligations
• Perform analytics and research

How We Share Your Information

1. With Service Professionals or Users

We share necessary booking details such as name, contact number, and service location.

2. With Third-Party Providers

We work with trusted partners for payments, verification, analytics, and operations.

3. Legal Requirements

• Comply with legal processes
• Protect rights and safety
• Prevent fraud or illegal activity

4. Business Transfers

In case of merger or acquisition, your data may be transferred with prior notice.

5. With Your Consent

We may share data where explicit consent is provided.

How We Protect Your Information

• Encrypted data transmission
• Secure account access
• Restricted internal data access
• Regular security audits

While we follow best practices, no system is 100% secure. Please protect your credentials.

Your Rights

• Access & Correction: Update your data via account settings
• Deletion: Request account deletion via support@proeazy.in
• Marketing Opt-Out: Unsubscribe anytime
• Cookie Control: Manage via browser settings

Data Retention

We retain your data as long as necessary for services, legal compliance, and fraud prevention.

Children’s Privacy

Our platform is for users aged 18+. We do not knowingly collect data from minors.

Third-Party Links

We are not responsible for external websites. Please review their policies separately.

Grievance Redressal

For complaints, contact:
Company: Abhistada Logistics Services Private Limited
Email: support@proeazy.in
Phone: +91-9599100937

We will respond within 48 hours and resolve within 30 days.

Changes to This Policy

We may update this policy periodically. Continued use means acceptance of updates.

Contact Us

Company: Abhistada Logistics Services Private Limited
Brand: ProEazy
Website: www.proeazy.in
Email: support@proeazy.in
Phone: +91-9599100937